Returns
WE WANT YOU TO BE HAPPY!
Extended returns window for Christmas - any order place between 28th October and 23rd December can be returned up to the 8th April with the usual criteria outlined below.
For unmade kits and bits we're happy to offer a refund within 90 days of purchase.
To be eligible for a refund your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase - we should have a record here.
Please send your item to 9 Field Lane, Brighouse, HD6 3NX. Please obtain a proof of posting (free from the post office).
What if I start making the kit and it goes horribly wrong?
This is most unlikely but if you do get stuck give us a call and we'll sort something out.
Custom made goods, such as made up kits may be returned only at our discretion (after all with over 4.000 possible combinations we may not find another customer for your goods). Please contact us to discuss this. returns@joestoes.co.uk or telephone 01484 44 3161 or + 44 1484 3161 from outside the UK
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If it is approved your refund will be processed, and a credit will automatically be applied to your credit card or Paypal account as soon as we can and in any case within 30 days.
Exchanges
We can replace items if they are defective or damaged. If you need an exchange, send us an email at amanda@joestoes.co.uk and send your item to: 9 Field Lane Brighouse GB HD6 3NX. Depending on where you live, the time it may take for your exchanged product to reach you may vary but we will do it as quickly as possible.
Shipping &Refund of shipping costs
To return your product, you should mail your product to: 9 Field Lane Brighouse GB HD6 3NX
You will be responsible for paying for your own shipping costs for returning your item. Please obtain proof of postage. If the goods are faulty or we have made an error we will refund your postage.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds (if applicable).
Please contact Paypal your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@joestoes.co.uk .
