Well made product, thread good quality and arrived promptly and well packaged
My second order received with thanks. I'm beginning to adapt the bags I'm making with these great felt bases... photo included. Very pleased with the product.
UK standard rate £3.95, USA standard rate $7.95
Our slippers, kits and bits are made to order, but we try to keep at least one pair of everything cut and ready to go. We aim to ship all orders within a week. If it's urgent do let us know and we'll try our best to help.
UK standard postage and packing is just £3.95, and FREE for orders over £60. Additionally we offer First Class and Tracked options.
EU standard postage and packing (usually Royal Mail Priority Air which is untracked) is £4.95 for orders under £15, £5.95 for order up to £500.
EU customers can enjoy ordering with all taxes and duties paid at checkout. 1. 2. 3. 4. All-Inclusive Pricing: For orders under 150€ (excluding shipping and taxes), all VAT and customs duties are included at checkout. No extra charges on delivery. Faster Delivery: Orders under 150€ benefit from quicker customs clearance, leading to faster delivery times. Shipping Fees: Shipping fees are calculated separately and not included in the 150€ limit. Check shipping rates at checkout. Customs Charges: If for any reason local customs charge any fees upon delivery, please contact our customer support at help@joestoes.co.uk. For any questions, please contact our customer support team at help@joestoes.co.uk. We also offer an Express and Tracked service.
USA standard postage and packing (usually Royal Mail Priority Air which is untracked) is $7.95 for all orders. We also offer Express and Tracked services. Customers are responsible for any import costs, taxes, duties, and clearing fees. These will vary depending on where you live. In practice our customers in the USA have not been required to pay any additional costs, although we can't guarantee this. Canadian shipping starts at $12.95 Canadian dollars. Worldwide from £7.95 (or local currency equivalent).
WE WANT YOU TO BE HAPPY!
For unmade kits and bits we're happy to offer a refund within 90 days of purchase.
To be eligible for a refund your item must be unused and in the same condition that you received it. To complete your return, we require need your order number or some proof of purchase, we may be able to help with this.
Please send your item to 9 Field Lane, Brighouse, HD6 3NX. Please obtain a proof of posting (free from the post office).
What if I start making the kit and it goes horribly wrong?
This is most unlikely but if you do get stuck give us a call and we'll sort something out.
Custom made goods, such as made up kits may be returned only at our discretion (after all with over 4.000 possible combinations we may not find another customer for your goods). Please contact us to discuss this. returns@joestoes.co.uk or telephone 01484 44 3161 or + 44 1484 3161 from outside the UK.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If it is approved your refund will be processed, and a credit will automatically be applied to your credit card or Paypal account as soon as we can and in any case within 30 days.
Exchanges
We can replace items if they are defective or damaged. If you need an exchange, send us an email at amanda@joestoes.co.uk and send your item to: 9 Field Lane Brighouse GB HD6 3NX. Depending on where you live, the time it may take for your exchanged product to reach you may vary but we will do it as quickly as possible.
Shipping &Refund of shipping costs
To return your product, you should mail your product to: 9 Field Lane Brighouse GB HD6 3NX
You will be responsible for paying for your own shipping costs for returning your item. Please obtain proof of postage. If the goods are faulty or we have made an error we will refund your postage.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds (if applicable).
Please contact Paypal your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@joestoes.co.uk .
Customer Reviews
Based on 127 reviews
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F
My second order received with thanks. I'm beginning to adapt the bags I'm making with these great felt bases... photo included. Very pleased with the product.
J
Had fun with the pigs last year and looking forward to embellishing the little jumpers
N
Works on erfectly
F
I've received the two oval bag based and so lovely to have the crochet pattern included. Just finished the first bag and am delighted 🙂 They'll make great Xmas presents and may have to order some more. Many thanks to Joe's Toes.
R
I love these simple crafts with quality materials
