Our gift vouchers comes two ways -
1. The first is simply a unique code which gives a one-time discount off any size of order (with the option of printing or emailing this gift voucher image at home) no shipping is charged on this option..*
2. We send a colourful Joe's Toes postcard with the unique code and a short handwritten message of your choice to your recipient. Please add your message in the notes section of your order. Standard shipping charge applies (varies by country).
*as shipping charges are automated we will refund any shipping charge on this option if it is charged.
Please note: Voucher codes will only work once. If the voucher amount is not used up in the first order we can manually issue a new voucher code for the balance. Voucher valid at joestoes.co.uk Cash refunds are not generally available.
UK standard postage and packing is just £2.95. Additionally we offer First Class and Tracked options.
EU standard postage and packing is £3.95 for orders under £10, £4.95 for orders up to £20, £6.95 for orders up to £50 and £10 for orders up to £200. We also offer a Tracked service.
Rest of the World standard postage and packing is £6.95 for orders under £15, £9.95 for orders up to £50 and £15 for orders up to £200. We also offer a Tracked service.
We aim to make and post all orders within a week. Shipping times vary by country. If your order is urgent please send us a message and we'll do our best to help.
WE WANT YOU TO BE HAPPY!
For unmade kits and bits we're happy to offer a refund within 45 days of purchase.
To be eligible for a refund your item must be unused and in the same condition that you received it. It must also be in the original packaging although we do know you'll have had to open it! To complete your return, we require a receipt or proof of purchase, though, to be fair, we should have a record here.
Please send your item to 9 Field Lane, Brighouse, HD6 3NX. Please obtain a proof of posting (free from the post office).
What if I start making the kit and it goes horribly wrong?
This is most unlikely but if you do get stuck give us a call and we'll sort something out.
Custom made goods, such as made up kits may be returned only at our discretion (after all with over 4.000 possible combinations we may not find another customer for your goods). Please contact us to discuss this. firstname.lastname@example.org or telephone 01484 44 3161 or + 44 1484 3161 from outside the UK
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If it is approved your refund will be processed, and a credit will automatically be applied to your credit card or Paypal account as soon as we can and in any case within 30 days.
We can replace items if they are defective or damaged. If you need an exchange, send us an email at email@example.com and send your item to: 9 Field Lane Brighouse GB HD6 3NX. Depending on where you live, the time it may take for your exchanged product to reach you may vary but we will do it as quickly as possible.
Shipping &Refund of shipping costs
To return your product, you should mail your product to: 9 Field Lane Brighouse GB HD6 3NX
You will be responsible for paying for your own shipping costs for returning your item. Please obtain proof of postage. If the goods are faulty or we have made an error we will refund your postage.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds (if applicable).
Please contact Paypal your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org .